Refund policy

We have a 7 day return policy for Her Secret Weapon hard copy books.

We have a 30 day return policy for Gen X Girl Wellness products. 

Due to the nature of digital products, they are not eligible for returns.

Within 30 days after receiving your Gen X Girl Wellness product, you may request a return. 

To be eligible for a return, the item must be in the same condition that you received it, unopened and unused and in it's original packaging.  The receipt or proof of purchase is required.

To start a return, contact sarah@genxgirloncloud9.com

If your return is accepted, we’ll send you instructions on how and where to send your package. 

Items sent back without first requesting a return will not be accepted.

Contact for return questions: sarah@genxgirloncloud9.com

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items
Due to the nature of certain types of items, a return for refund is not possible including ALL DIGITAL PRODUCTS, courses, coaching programs and custom products (such as special orders or personalized items). 

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at sarah@genxgirloncloud9.com